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Privacy Policy

Effective Date:04.29.2025

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At SAFE TRAVELS TRANSPORT, we understand the importance of your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your personal data in compliance with applicable federal and state regulations, including Indiana’s data protection laws.

By using our services, you consent to the practices outlined in this Privacy Policy. Please read it carefully.

1. Information We Collect

We collect various types of personal information when you use our services or interact with our website. This includes, but is not limited to:

  • Personal Identifiable Information (PII): Name, address, phone number, email address, emergency contact information, date of birth.

  • Health-Related Information: Information related to your mobility needs, medical conditions, or special transportation requirements, to ensure your safety and comfort during transit.

  • Payment Information: Credit card details or billing information when you make a payment for services.

  • Driver and Trip Information: Information related to the transportation services provided, such as pick-up and drop-off locations, trip history, and ride times.

  • Website Usage Data: We may collect information about how you use our website, such as IP address, browser type, and device information to improve the user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Services: To schedule, confirm, and facilitate transportation services.

  • Customer Support: To respond to inquiries, address concerns, or provide assistance related to our services.

  • Billing and Payments: To process payments for transportation services and provide receipts.

  • Service Improvements: To analyze usage patterns and improve our website and services.

  • Compliance: To comply with applicable legal requirements and ensure the safety and security of our passengers.

3. How We Protect Your Information

We implement a variety of security measures to protect your personal information. These include:

  • Encryption: Sensitive information, including payment details, is transmitted securely using SSL (Secure Socket Layer) encryption.

  • Access Control: We restrict access to your personal information to authorized personnel only.

  • Data Storage: We store your information on secure servers and retain it only as long as necessary to fulfill the purposes for which it was collected.

4. Disclosure of Your Information

We may share your personal information with third parties under the following circumstances:

  • Service Providers: We may share your information with trusted third-party vendors who assist with providing our services (e.g., payment processors, scheduling software providers).

  • Legal Compliance: If required by law or in response to legal processes, we may disclose your information to comply with state or federal regulations, or in the event of a legal dispute.

  • Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.

5. Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Once your data is no longer needed, we will securely dispose of it.

6. Your Rights and Choices

As a resident of Indiana, you have certain rights regarding your personal information, including:

  • Right to Access: You have the right to request access to the personal information we hold about you.

  • Right to Correction: You have the right to request that we correct any inaccuracies in your personal information.

  • Right to Deletion: You may request that we delete your personal information, subject to applicable legal requirements.

  • Opt-Out of Marketing Communications: If you no longer wish to receive promotional emails from us, you can opt out by following the unsubscribe instructions in the emails or contacting us directly.

To exercise any of these rights, please contact us using the details provided below.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small files that are stored on your device to help us remember your preferences and improve our website functionality.

You can control cookie settings through your browser, including rejecting cookies or clearing cookies after each session. However, disabling cookies may limit your ability to use some parts of our website.

8. Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external sites you visit.

9. Children’s Privacy

SAFE TRAVELS TRANSPORT does not knowingly collect or solicit personal information from children under the age of 13. If we discover that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as soon as possible.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we do, we will post the updated policy on our website and update the "Effective Date" at the top of the page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, or if you would like to exercise your rights regarding your personal information, please contact us:

This privacy policy ensures compliance with applicable regulations while respecting the privacy of your customers. Feel free to adjust specific details (such as contact information) as needed, and if you need further adjustments or clarifications, just let me know!

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